Mom received a letter that Dad’s urologist had retired, and to call for an appointment with the new urologist. She called in July for an appointment in September. Arriving home late from work, I saw immediately how exhausted Mom and Dad both were after their appointment. They told me they had waited for over an hour to be seen by the doctor. I felt immediately furious that people who were old and feeble and sick were made to wait an hour past their scheduled time. The exertion of waiting, compounding the exertion of getting to and from the office, left them spent and sick. I sent a complaint to the practice, telling them it is negligent to make such patients wait so long to be seen, the wait itself worsening their conditions. I have prevailed upon Mom to make future appointments for a day and time when I can take them. I am going to have to demand they be seen promptly and not made to wait. Being fragile, the last thing they need is the irony of their care providers jeopardizing their patients by leaving them waiting in exhaustion for their care. I am curious to see if the practice will be defensive or will acknowledge they could have and should have done better, and will do better next time. Fortunately, the care they finally received was acceptable. And a next time may not be necessary. The doctor said to Dad, “Look, you’re 86. If you don’t have prostate cancer by now, you never will. You don’t need to see me again unless something changes.” He renewed Dad’s prescription in perpetuity. True to their character, Mom and Dad did not complain but graciously accepted the blessing of that being Dad’s last visit to the urologist.
Ah, yes, those waiting times. Totally unacceptable, especially in the last years of our lives. Hopefully, your parents will not have to endure that again, Roger, but don’t count on it…even with your intervention.
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