Mom checks her email first thing, last thing, and several times throughout the day. Several years ago, I placed a short-cut icon in her task bar, and explained, All you have to do, Mom, is click this one button—nothing else, and your email will come up.  She recently called to me from her office for help with her computer.  “I can’t get my email up!” she exclaimed in exasperation, staring helplessly at the computer home screen.  I looked at her screen, saw that no apps were open, and asked her if she had clicked the email icon I had made for her.  “I don’t remember how to do it,” she whispered in dismay, sensing that she ought to remember, but couldn’t.  I reminded her about the email icon.  She clicked it once, and up popped her email.  “I just couldn’t remember how to do it!” she cried with relief.  Gladly, she hasn’t had any trouble since.

(Image by Raphael Silva from Pixabay)